Shipping Policy To Addresses Outside North America

Shipping Costs for Shipments outside the Continental USA and Canada are quoted separately.

If your 'Ship To' address is outside North America, please email your order first.

We will advise shipping costs.

Thank you.



We stand behind the quality of our products and guarantee your satisfaction.

If for any reason you try our product and are not completely satisfied, you may return it within 15-days of purchase for an exchange or refund of product price and applicable tax. Please include the invoice number with proof of purchase and return the product to EELCO at the address below or as designated. (NOTE: Specific limited guarantees apply to designated products).

This satisfaction guarantee does not apply to Reseller purchases for stock or inventory.

EELCO Cares About Quality

We do everything possible to ensure that all merchandise maintains our established and consistently high standard of quality.

The products are inspected twice - once by the supplier and again by our Quality Assurance staff.

What to do when your order arrives:

If you have an order shipped directly to you, open the parcel carefully and inspect the contents.

Check each item against the packing list inside the carton.

If an item was not shipped, it is noted with the letters B/O, TNA, NLA, A/O, NYA, ANS or NAW. The explanation for these letters appears on the packing list.

Ordered items marked: NLA ("No Longer Available") are sold out and cannot be re-ordered.

Contact us for a prompt courteous refund.

If you wish to return a product that does not meet your expectations, yet was not received damaged or defective, contact us for a RGA ("Return Goods Authorization").

A credit will be issued on receipt of the return.

What to do if you receive damaged merchandise.

Do not refuse merchandise damaged in transit. Accept it and contact us right away.

Refusal of such merchandise will result in substantial refund delays.

Call the toll-free Customer Service number: 1-877-335-2654.

Retain both the original shipping container and packing materials.

Please Note: Returns are to be made via Canada Post.

If received via other than Canada Post and merchandise is in visibly damaged condition, note the nature of the damage on the Driver's Copy and on the Consignee's Copy of the Delivery Receipt, or on the Carrier's Delivery Manifest.

Have the driver sign each copy, then call 1-877-335-2654 to report damage and receive an exchange.

If damage is concealed and discovered after opening, call the Toll Free Customer Service number: 1-877-335-2654 and request an exchange.

What to do if you receive defective or "not as ordered" merchandise.

If any merchandise arrives defective, or if you receive the wrong item, call the toll-free exchange number so we may correct the problem.

A replacement product will be shipped to you immediately.

The carton of the replacement item will contain a label and instructions for use in returning the original product to us.

Please follow instructions exactly as stated.

Place the defective or damaged unit in this carton along with a brief note stating that the item has already been replaced.

Where to send all returns:

Note: All Returns must have a valid 'Return Goods Authorization' number marked on the outside of the shipping container.

All returns, unless otherwise directed, should be addressed to:


1-160 Columbia St W

Suite 221

Waterloo, ON

N2L 3L3

Keep your shipping records for proof of shipment in the event of loss of returned merchandise.

We are not liable for return merchandise that does not reach our returns facility.

Manufacturer's Warranty Information:

Many products that we offer have a specific manufacturer's warranty which is included with the merchandise when shipped.